GTC
General Terms and Conditions
I. Introduction
- The General Terms and Conditions of Hotel Contracts (hereinafter referred to as GTC) summarize the content of the contract under which Dr. Balázs Kollár, operating Írisz Apartment House (8647 Balatonmáriafürdő, Bajcsy-Zsilinszky u. 134.) (registered office: 7400 Kaposvár, Szabadság u. 58/A.), hereinafter referred to as the provider, enters into accommodation contracts with its guests.
- Individual terms and conditions do not form part of these GTC; however, they do not exclude separate agreements with travel agencies and tour operators, occasionally with different conditions suitable for the respective company.
II. Contracting Parties
- The guest utilizes the services provided by the provider. If the Guest submits the order directly to the Service Provider, the Guest is the contracting party. The Provider and the Guest collectively become Contracting Parties upon fulfillment of the Conditions.
- If a third party (hereinafter referred to as an intermediary) submits the service order to the provider on behalf of the guest, the terms of cooperation between the provider and the intermediary are applicable. In this case, the provider is not obliged to verify whether the third party represents the guest legally.
III. Method and Conditions of Using the Service
- Upon the guest's oral or written request, the Provider always sends a written offer. If no specific order is received within 24 hours after sending the offer, the provider's offer is considered revoked.
- The contract is concluded only upon the provider's written confirmation of the guest's reservation, thus qualifying as a written contract.
- Verbal reservation, agreement, modification, or confirmation by the provider does not constitute a contract.
- The accommodation service contract is valid for a specified period.
- If the guest vacates the room before the specified deadline, the provider is entitled to the full consideration for the services specified in the contract. The provider may resell the vacated space before the expiry date.
- Extending the accommodation service initiated by the guest requires prior consent from the provider. In this case, the provider may determine the refund of the fee for services already provided.
- Before moving into the room, guests must verify their identity according to legal requirements. No one may stay in the villa without prior notification.
- Any modification and/or supplement to the contract requires a written agreement signed by the contracting parties.
IV. Start and End of Accommodation
Rooms are available from 15:00 on the day of arrival. Earlier arrival is possible upon prior arrangement and confirmation.
If the guest does not arrive by 21:00 on the agreed day, the provider may cancel the contract, unless a later arrival time has been agreed upon.
The guest must vacate the room by 10:00 on the day of departure. Depending on apartment occupancy, the provider offers the option of late departure until 11:00 free of charge. After this, there is an opportunity to receive 50% of the room rate until 16:00. The guest may inform the owner in writing about his intention to extend.
V. Extension of Accommodation
The Guest requires prior consent from the Provider to extend their stay.
If the guest does not vacate the room by 10:00 on the day specified as the departure day during check-in and the provider has not previously agreed to extend the stay, the provider is entitled to charge the room rate for an additional day, and the provider's service obligations cease.
VI. Booking
Upon confirmation in writing by the Provider, if the Guest has made a reservation, the Provider cannot change the accommodation fee. The current rates of the Provider are available on the accommodation website at www.irisz-apartmanhaz.hu.
At the time of advertising the prices, the Provider indicates the amount of tax (VAT, tourist tax) applicable at the time of making the offer, regulated by law. The published prices include the statutory VAT but do not include the current tourist tax, which must be paid locally. Any additional costs arising from changes in applicable tax laws (VAT, tourist tax) will be passed on to the Contracting Party after prior notification.
VII. Offers, Discounts
Current offers and discounts are continuously communicated on the website www.irisz-apartmanhaz.hu. Discounts apply only to individual bookings.
The current discounts cannot be combined with other offers.
The Provider may specify the booking conditions and rates for Products defined in the Individual Contract with special terms for group bookings or events.
VIII. Cancellation Policy
- Unless otherwise stated in the accommodation offer, the following cancellation and modification conditions apply: No fee will be charged if cancelled up to 15 days before arrival date. In case of no-show or cancellation after the deadline, the previously paid deposit will be charged and will not be refunded.
IX. Payment Method, Guarantee
The price of ordered services can be paid by bank transfer or in cash (in Hungarian Forint or Euro).
Payment by SZÉP Card (OTP, K&H, MKB) is currently under implementation.
In case of bank transfer, unless otherwise agreed with the Provider, the Guest is obliged to transfer the payment for ordered services to the accommodation's bank account within 3 days of booking.
X. Refusal to Fulfill the Contract, Termination of Service Obligations
1. The Provider is entitled to terminate the accommodation contract immediately and thus refuse to provide the service if:
The Guest uses the provided room or facility in a manner inconsistent with its intended use.
The Guest does not vacate the room by 10:00 on the day specified as the departure day during check-in, and the Provider has not previously agreed to extend the stay.
The Guest behaves improperly, aggressively, threateningly, offensively, or in any other unacceptable manner towards the staff, compromising their safety and the order of the accommodation.
The Guest suffers from a contagious disease.
2. If the contract between the parties cannot be fulfilled due to force majeure, the contract ceases to exist.
XI. Guest Rights
By entering into the accommodation contract, the Guest has the right to use the rented premises for their intended purpose.
The Guest may raise complaints regarding the services provided by the Provider during their stay. The Provider undertakes to handle documented complaints during this period.
XII. Guest Obligations
Payment according to the agreement: Due at booking, within the deadline specified in the confirmation.
Before using electronic devices brought to the accommodation by guests that do not fall within the usual travel requirements, the Provider's consent must be obtained.
Guests of the apartment house can use the camera equipped with the apartment car for free.
Please dispose of the garbage properly in the selective waste containers located within the complex or in the trash bins in the rooms.
It is prohibited to remove furniture and textiles from the apartments to the outdoors! Guests are required to compensate for damage caused by negligence or intentionally.
Guests of the apartment house may use the equipment, bicycles, and facilities located within the complex at their own risk only.
According to Act XLII of 1999 on the Protection of Non-Smokers, the property is non-smoking. Smoking is prohibited in the rooms and common areas of the property according to Hungarian legislation! Placement in the areas prescribed by law provided an example of the obligation to comply with this legislation. Guests and persons staying at the accommodation must comply with legal regulations and instructions. If the competent authority imposes a fine on the operator of the accommodation due to the violation of the behavior of the guest or other person staying at another location, the operator reserves the right to charge the amount of the fine to the person committing the offense or the person committing the offense.
Smoking is allowed in designated outdoor seating areas and tables. In case of smoking in rooms or in the building, a compensation of up to HUF 25,000 may be charged.
It is prohibited to store flammable or explosive materials in the villa's premises and other premises. In case of fire, the owners must be notified immediately. In case of fire or other alarm, guests must vacate the rooms or the common areas of the apartment as soon as possible.
Damage resulting from improper use in the apartments and usual equipment of the apartment house is the joint responsibility of the occupying guests.
Written consent from the apartment house and official approval from other guests of the apartments are required for fireworks and other activities requested by the guest of the apartment house.
The Guest shall ensure that children under 14 years of age under his/her responsibility stay at the Service Provider's accommodation only under adult supervision.
The guest is obliged to immediately report the damage to the accommodation owner and provide all necessary information to clarify the circumstances of the damage, possibly to make a police/insurance report/proceedings.
The guest acknowledges that closed-circuit cameras operate in the common areas of the accommodation (parking and directly adjacent outdoor areas) for security reasons, which will be deleted within 3 days in the absence of accidents and damage.
The guest (including accompanying guests) is obliged to use the apartment house building, premises, and immediate surroundings for their intended purpose without unnecessarily disturbing other guests.
Upon departure, the guest is obliged to hand over the apartment keys to the service provider. In case of loss or destruction of the keys, the service provider is entitled to charge a replacement fee (HUF 10,000/key), which the guest must pay upon departure. With the key, the guest can enter the apartment until 10:00 on the day of departure, unless the guest has agreed with the service provider to extend the stay.
The guest or accompanying persons, and any other persons under their responsibility, are responsible for damages and inconveniences caused to the service provider due to their fault. The guest is obliged to compensate the service provider for the damage caused (e.g., additional cleaning: minimum HUF 15,000, depending on the severity of the situation).
XIII. Pets
- Pets are not allowed in the villa!
XIV. Rights of the Service Provider
If the Guest fails to fulfill the obligation to pay for punishable or ordered but unused services under the contract, the Service Provider shall have a right of lien on the Guest's personal property to enforce its claims related to personal belongings.
Owners are entitled to control arriving and entering guests, and to verify their identity.
If the Guest fails to fulfill the obligation to pay for punishable (payable) services taken or ordered but not taken, the Service Provider shall have a lien under the Hungarian Civil Code on the Guest's personal property to secure its claims. The Service Provider may prevent the removal of goods encumbered with a lien until the lien exists. If the pledged item is a motor vehicle owned by the guest, the retention of the collateral applies only to the pledged item, with no restriction on the personal freedom of the guest or accompanying persons. People can leave the hotel without further restrictions.
XV. Obligations of the Service Provider
Provision of accommodation services ordered under the Contract in accordance with applicable regulations and service requirements.
Investigation of the guest's written complaint and taking necessary measures to resolve the problem, and documenting them in writing.
Ensuring peace for our guests after 10 pm on the premises and on the terraces to prevent noise, including disruptive television, music listening, and loud music.
XVI. Guest illness and death
If a guest becomes ill during the provision of accommodation services and is unable to act in his/her own interest, the service provider offers medical assistance.
In the event of guest illness/death, the service provider demands compensation from the relatives, heirs, or bill payers of the sick/deceased person; possible medical and procedural costs, settlement of services used before death, and possible damage to equipment or supplies related to illness/death.
XVII. Liability of the service provider for damages
The service provider is responsible for damages resulting from loss, damage, or destruction of the belongings of the occupying guest, if they were left by the guest in a place designated or customarily designated by the service provider.
The service provider's liability does not extend to damages caused by force majeure beyond the control of the service provider's employees and guests or caused by the guest.
The Service Provider may designate areas within the Complex where the Guest may not enter. The Service Provider does not assume responsibility for damages or injuries to the Guest in such areas.
The service provider is responsible for valuables, securities, and cash only if the items were expressly taken into custody or if the damage occurred for which it is generally liable under the rules. In this case, the burden of proof lies with the guest.
The service provider is not liable for damages resulting from improper use.
The guest is obliged to report the damage to the accommodation owner immediately and provide all necessary information to clarify the circumstances of the damage, possibly to file a police report/police/insurance procedure.
XVIII. Confidentiality
- The Service Provider is obliged to handle personal data in accordance with the law on the protection of personal data and the disclosure of public interest information during the performance of its contractual obligations.
XIX. Force Majeure
- Circumstances unforeseen at the conclusion of the contract (especially war, revolution, uprising, military coup, fire, flood, weather, earthquake, other natural or industrial disasters, power outage, water outage, Internet outage, cable TV outage, strike, change in legislation, extraordinary political or social events, government measures, radical market changes) that are beyond the control of the party and from which the circumstances cannot be avoided or the violation remedied. Force majeure exempts the suspended party from obligations under the contract as long as this cause or circumstance exists. The contracting parties undertake to minimize the occurrence of these reasons and circumstances to the extent possible and to remedy any damage or delay as quickly as possible. The parties declare that the guest's health condition for any reason (e.g., accident, illness) or family, social events or events occurring in the guest's interest do not constitute force majeure.
XX. Place of Performance and Legal Relationship Between the Parties, Complaint Handling, Legal Procedures
The place of performance is where the accommodation is located.
Regarding any disputed issue arising from the accommodation contract, the court responsible for the Service Provider will be designated at the scene.
The legal relationship between the Service Provider and the Guest shall be governed by Hungarian law.
For Irisz Apartment, it is crucial that guests are always satisfied with the hotel's services. Therefore, complaints must be investigated impartially and completely fairly to obtain important information. Following the investigation of the complaint, Irisz Apartment undertakes to provide a comprehensive response including the results of the complaint investigation and proposals for resolving and solving the complaint.
Guests may contact the owner or operator of Irisz Apartment for questions, complaints regarding operation, bookings, and services at the following contact details: Address: 58/A Szabadság Street, 7400 Kaposvár, Hungary. Email: info@irisz-apartmanhaz.hu Phone: +3630-264-2662. The owner responds to written complaints related to the case within the statutory 25 days.
Irisz Apartment clarifies verbal complaints on-site immediately whenever possible, and if not possible, a protocol is prepared for verbal complaints.
Irisz Apartment handles every complaint with special attention to the protection of personal data. The requested personal data serves only identification purposes and cannot be used for other data collection purposes.
Customer data submitted with complaints are made available according to Act CXII of 2011 on informational self-determination and freedom of information and handled as described therein.
In case of violation of consumer protection regulations, a guest qualifying as a consumer may contact the National Development Ministry or the locally competent district office: www.jarasinfo.gov.hu. For consumers initiating proceedings at the conciliation board, the list of district organizations is available here. In the case of cross-border disputes, guests can electronically report complaints to the Budapest Mediation Board by clicking on the link www.bekeltet.hu. For questions regarding the procedure, guests can contact the Budapest Mediation Board as an online dispute resolution contact: Address: 99 Krisztina Boulevard, III. floor, 1016 Budapest, Mailing Address: Pf. 1253 Budapest, Email: bekelteto.
Depending on the nature of the case, Irisz Apartment may address guest complaints as follows: Somogy County Government Office - Transport, Technical Licensing, Measurement and Consumer Protection Department, Address: 2 Vásártéri út, 7400 Kaposvár, Phone: +36 88 510 868, Email: fogyasztovedelem@somogy.gov.hu.
In matters not regulated by these General Terms and Conditions, the Civil Code and Government Decree 45/2014 (II.26.) on contracts concluded at a distance shall apply to issues related to electronic commerce and services related to the information society.
XXI. Important Concepts:
Service Contract: Any contract other than a sales contract under which the Enterprise provides services to the Consumer or undertakes to pay the Service Fee. Mediation Board: A body permanently established for the settlement of consumer disputes through alternative dispute resolution mechanisms as defined in this Act (person) registered organization.
Online Sales or Online Service Contract: A sales or service contract in which the enterprise or its agent offers goods or services for sale on a website or other electronic means, and the consumer ordered and paid for goods or services through that website or other electronic means.
Consumer Dispute: Dispute arising from the conclusion and performance of a sales or service contract between the consumer and the enterprise, and if there is no separate sales or service contract between the consumer and the enterprise, the quality, safety, and application of the contract. product liability rules, Quality Service Dispute
Domestic Consumer Dispute: Dispute related to a sales or service contract. In this case, the consumer has a residence or residence in Hungary at the time of ordering the product or service, and the enterprise has a registered office, branch or headquarters in Hungary.
Cross-border consumer dispute: a dispute concerning a sales or service contract in which the consumer concerned has a residence or domicile in Hungary and the registered office of the enterprise is in another EU Member State, or the consumer concerned has settled, settled, or domiciled in another EU Member State. and Hungary is headquartered.
Legal Information: Please note that the data, documents, information, images, graphics, fonts, and graphics appearing on our website, as well as the design of the website displayed on your screen, are subject to the Copyright Act of 1999 LXXVI, as well as the Civil Code of 2013 V. Law.
XXII. Reservation:
By using the accommodation service, after making a reservation, it is declared that you have read, understood, and accepted as binding the above conditions.
The General Terms and Conditions may be amended later, which the Service Provider will indicate on the apartment's website.
Date: Balatonmáriafürdő, May 2024.